All bookings are subject to the cancellation policy.
Please note that 50% of the accommodation fee is payable within 24 hours of booking to confirm the reservation, the balance of the amount is due 7 days before arrival for non-holiday periods. For holiday periods the full payment is due 30 days before arrival. Bookings with no deposit will be cancelled within 48 hours.
Being an outdoor location, refunds will only be done for exceptional reasons. Cancellations due to bad weather will not be refunded, however, a re-booking at a future date in the same financial year will be allowed. A re-booking will be allowed once only. A no-show by the customer will only be considered due to death or hospitalisation.
A cancellation amount will be calculated by having regard to the nature of the booking, notice period of cancellation and reasonable potential to find alternative customers. Having regard to the aforementioned factors, the following percentages of the deposit amount may be forfeited by the customer due to a cancellation after receipt of deposit.
If cancelling 7 days before arrival, forfeit 100% of payment.
If cancelling 14 days before arrival, forfeit 75% of payment.
If cancelling 21 days before arrival, forfeit 50% of payment.
If cancelling 30 days before arrival, forfeit 25% of payment.
Please note: Cancellations must be in writing.